This Privacy Policy explains how Lingua Hub handles personal data in connection with its language courses, tutoring services, website use, and related communications.
Use the contact details below for questions about this policy or the handling of personal data.
You may request access to your personal data, ask for correction of inaccurate information, or request deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate cases. Some requests may be declined if we must retain the information for legal, security, or recordkeeping reasons.
To make a rights request, use the contact details in this policy and describe the data or action you are asking about. We may ask for information needed to confirm your identity and to locate the relevant records. We aim to respond within a reasonable period and in line with applicable legal requirements.
We retain personal data for the period needed to manage inquiries, enrolment, lessons, payments, progress review, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymise it where practical, subject to any retention duty that applies under law or for legitimate business records.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We may process contact details, identity and profile information, course inquiry content, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, learning plan details, progress summaries, and messages sent through our website or booking channels. Where online lessons are arranged, we may also process technical information needed to support access and participation.
We receive personal data directly from you when you make an inquiry, complete screening, confirm course terms, enrol, or communicate with us. We also obtain data from records created during scheduling, lesson delivery, progress review, payment handling, and website or device interactions that are necessary to operate the service.
Cookies may be necessary for core site functions, used to remember preferences, or used to understand how visitors use the site. Some cookies last only for a session, while others remain for a limited period to support repeat visits or saved settings. We do not rely on cookies to collect more information than is needed for these purposes.
Our website may use browser-based controls and similar tools that allow you to manage cookie preferences. You can also adjust your device or browser settings to block certain cookies or to delete stored cookies. If cookies are disabled, some parts of the site may not work as intended.
We use personal data to respond to inquiries, assess starting level, match groups and timetables, confirm course terms, manage enrolment, arrange lessons, provide learning plans and progress summaries, communicate about course materials and preparation, process payments, maintain records, support website functions, and meet legal or accounting obligations.
We may share personal data with operational partners that help us run the website, process bookings, manage communications, support online lessons, or handle payment-related administration. These parties are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or misuse concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
